February 16, 2021 March 13, 2020 by Brett Goldberg. We certainly hope they do. Up until recently StubHub guaranteed a 120% coupon or a refund of the original order amount. This Rewards Cash is ready to be used right now through the Vivid . pic.twitter.com/onFRrGVh6S. StubHub, as the middleman between buyers and sellers of secondhand tickets, says that handling refunds for the huge number of canceled concerts is simply not manageable. Open the SeatGeek app. StubHub, however, wont offer refunds to anyone who bought a ticket after March 25 of last year if an event is canceledonly credits. StubHub has made an exception in one case: If the buyers billing address or event is in one of 14 states with consumer laws around refund, the customer still can get a refund. I still printed out the notice of dispute. Most venues, ticket platforms, and resellers are offering full refunds (ticket fees included) when an event gets canceled. If these are not available, you will likely get a full refund. However, there are some cases where StubHub may give you a refund, or even replacement tickets. All Rights Reserved. Our FanProtect Guarantee protects sellers, too: We guarantee you on-time payment for the tickets you sell, according to our terms. Recently, we announced this as our standard policy for canceled events, with refunds available in jurisdictions where they are required. EIN: 41-0953924. Gibbs Law Group filed a complaint on May 1, 2020 against StubHub for refusing to refund customers who purchased tickets for events that have been cancelled in light of COVID-19. You can apply this coupon toward multiple StubHub events in the same currency. At first I was skeptical after reading poor reviews, I guessed they might purchased from untrustworthy sellers. 21, et. Only 120% coupon? StubHub is offering the retroactive refunds now because the live events industry is opening back up. Its no longer giving refunds, just coupons. Take a look at what they promised those valued customers (emphasis is theirs): If you bought tickets on StubHub and your event is still happening, you are good to go! 72 hours prior to the event). Receive a coupon for 120 percent of your original purchase*. StubHub will refund your money if an event is cancelled or moved. How are others in the industry handling this? StubHub users who attend events during the COVID-19 pandemic agree that they are responsible for complying with all venue, team, and performer policies including COVID-19 verification requirements and health and safety protocols (e.g.
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