Just go to the ResolutionCenter and let us know. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns. Buyer Protection steps Here's how you can protect yourself as a buyer: Open a case If you received an item that was as described but you changed your mind and do not want it anymore, the eBay Money Back Guarantee does not apply. I might add something such as "Please make sure it is the correct Size for your application before ordering, thank you!". Research your model before purchasing this because there will be no returns for buying the wrong item. Read the complete details about the eBay Money Back Guarantee. If the purchase is covered by the eBay Money Back Guarantee policy, you'll have to accept the return, even if you have a no returns policy. If you don't and buyer has Ebay step in, they could refund the buyer from your Pay Pal account and let them keep the items. Select. Most of the time if you have an issue with a purchase the seller will be able to solve it for you. 1. 1. I used to send out many of my items without insurance! Even if you specify no returns accepted, under the eBay Money Back Guarantee, the buyer can still return an item if it doesnt match the listing description. Here are the main reasons you might ask us to step in and help on a return: Don't leave it too long to ask us to step in and help. The eBay Money Back Guarantee applies to virtually every item on www.ebay.com. When the seller replies, we'll send you an email with details of the next steps. Here is a box that was shipped with FedEx. If you bought it over eBay and it isn't right, it's the seller's problem not yours. You can wait, inspect the item, and make sure that it is in the same shape as when you sent it. When a buyer opens a return request the funds related to the sale may be put on hold. We'll then ask the buyer to ship the item back to you: Once the return is accepted, we'll provide the buyer with a date by which they should ship the item back to you.
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