As a service user, relative or carer using our services, sometimes you may need to turn to someone for help, advice, and support. Paper and electronic records we reviewed were completed to a good standard and included relevant patient information including name, address, date of birth as well as care plans, referrals and safeguarding information as appropriate. Staffing levels were managed with low levels of sickness and few vacancies however, the managers had not taken a systematic approach to quantify the staffing levels and acuity of caseloads and neither had been reviewed for some time. Wards were clean, well equipped, well furnished, well maintained and fit for purpose. 18 - 21 an hour. The audit was of poor quality as it was not comprehensive, itemised or specific. Four of the five trusts in NI responded, all of . The service is usually . In addition to the blockages at point of admission, the home treatment teams did not have effective gatekeeping arrangements and discharges from the acute wards were delayed for other than clinical reasons. The planned replacement location had a large outdoor area for patients so they did not have to be taken off the ward. Let's make care better together. Staff could describe incidents that had been reported and identified actions taken in response. NorthWestern Mental Health acknowledges the custodians of the land on which we work: the Wurundjeri people of the Kulin nation. Clinical premises where service users were seen were safe and clean. Staff sought feedback from patients and carers, and openly shared information on what they had done in response to the feedback. Conclusions: Care records were holistic, comprehensive and showed evidence of patient and carer involvement. Home Treatment Teams (SLaM) - Lambeth and Southwark Mind You can view full details of the Home Treatment Team - West service in our services directory. Staff were not receiving the correct amount of supervision as defined by the trust supervision policy. This meant that patients requiring a psychological approach were able to access this without delay. Patients were not always given their rights under the Mental Health Act in line with the code of practice guidance. Management were accessible and supportive but this was not consistent across all services. Further work was needed to ensure these contracts were made substantive. It was delivered by passionate staff who gave patients and their families compassionate care were however there were areas for improvement in the effective domain. The accommodation was not designed for this and patients were sleeping in reclining chairs in shared lounges for up to 10 days. Covid-19 and home treatment service for older adults - GM The low number of risk assessments for clinic locations and the fact that they were not complete orcomprehensivemeant the potential risks were not being clearly identified or addressed. We found that the service had improved and met the requirements of the warning notice. One older peoples ward that breached same sex accommodation guidance. Premises and equipment were clean and well maintained.
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