You may also attach screenshots as well so we can have a better picture of your concern. Because the process of accounting for down payments is a bit more labor-intensive, it is usually better to create a separate account for any vendor used consistently. A Customer Care Specialist is responsible to answer incoming bank calls and forward or assist callers accordingly while adhering to customer service standards and department policy. You can record it in QuickBooks Desktop as upfront deposits or retainers. I'd like to lend a hand with these payments. QuickBooks make ask in a popup message if you want to apply the payment to an invoice or retain it as a customer credit. When the customer is selected in the Receive Payment window, be sure no invoice is selected. Hello everyone and welcome to our very first QuickBooks Community Customer Deposits - Experts in QuickBooks - Consulting & QuickBooks When I create the invoice for $1000, I add the Customer Deposit Item on the invoice as a negative number, reducing the balance owed by $250. So what you need to do is: B. Use Journal entry: Debit Cash, Credit Customer Deposit Account (Liability). Who still has an outstanding deposit in the above report? Multiple Payments One Deposit in QuickBooks Online - YouTube Certified Advanced QuickBooks ProAdvisor I appreciate you for following the steps shared by my peer. The LDP is an economic development initiative created to encourage and assist small businesses within New York. Thank you for your help. To apply partial payments, select an invoice from the list and edit the amount to be applied . Go to the Banking tab. Enter your customer's name in the "Received From" field to see a listing of all open invoices. Up until now the Deposit field created a Sales Receipt within the invoice, which was entirely confusing. B. This is a very simple feature. Process accounts payable and receivable: enter and verify bills, invoices, receipts using QuickBooks Premier Contractor edition of QuickBooks Desktop. Delete the original payment and recreate payment line in (reconciled) deposit. You can use this link to check if you have the new estimate and invoice experience: https://app.qbo.intuit.com/app/estimate#sh-details_without_placeholder_tagscollapse0 The new experience will allow users to get paid faster on these forms if you have QuickBooks Payments because you you will be able to add payment link options for PayPal, Venmo, credit cards, and ACH bank transfers. There should be two credits shown on your bank account as well as in the QuickBooks register. If you've already recorded the receipt, create a bank deposit: Now, match the record with the downloaded transaction in your online bank register's list: Now for your second question, you don't actually record the deposit using a sales order or an invoice. You don't need to say sorry,@aliceevyonemeadows. When I create the invoice for $1000, I add the Customer Deposit Item on the invoice as a negative number, reducing the balance owed by $500. Customer Deposits Using QBO - Experts in QuickBooks - Consulting When you're done, select Email to save and send the Estimate to your customer. Have a great rest of the day! To request a deposit, select + Request a deposit. QuickBooks Online Essential Training - LinkedIn Have a good one! Use the retainer Item created in Step 1 and enter the amount of retainer. In the Receive Payments window, select the, Place a Check mark next to the payments that this deposit belongs to, then choose, In the Item List window, right-click anywhere, then select, Locate the original customer payment.